Protect Yourself from IVR Scams: Recognise and Stay Safe
Scammers are increasingly using Interactive Voice Response (IVR) scams to trick people into revealing sensitive information over the phone. Here, we’ll cover how your phone number might become exposed, how IVR scams operate, the potential consequences, and how you can protect yourself.
What Are IVR Scams?
IVR scams, or Interactive Voice Response scams, involve criminals using automated calls to impersonate trusted organisations, such as banks or government agencies. These calls sound credible, convincing victims to believe they are interacting with a legitimate service. Victims may be asked to provide personal details, such as passwords or bank information, which scammers use to access accounts or steal identities. The familiar sound of an automated voice system often causes people to let down their guard, increasing the risk.
How to Identify IVR Scams
Spotting IVR scams is essential for avoiding them. Here are some signs to watch for:
Unsolicited Calls: Be cautious of unexpected automated calls claiming to be from trusted organisations, especially if they request personal information. Legitimate organisations rarely reach out without prior contact, especially not for sensitive information.
Request for Sensitive Information: Reputable organisations don’t ask for private details such as passwords, account numbers, or PINs over automated calls. If an IVR system asks for this, it’s likely a scam.
Pressure Tactics: Scammers often create urgency, saying there is suspicious activity on your account or that you must act immediately. This tactic is designed to push you into sharing information impulsively.
Suspicious Caller ID: Scammers may use “spoofing” to display familiar or local numbers, making calls appear legitimate. If the number seems unusual or the call unexpected, don’t rely on Caller ID alone.
Consequences of Falling for an IVR Scam
Falling for an IVR scam can lead to significant financial and personal consequences. Scammers may drain bank accounts, make unauthorised purchases, or even open new credit lines using stolen information. Victims may face financial loss, identity theft, and the emotional stress of recovering their information and re-securing their identity.
Protecting Yourself from IVR Scams
Here are practical steps you can take to protect yourself:
Be Cautious of Unsolicited Calls: If you receive an unexpected call from an automated voice, especially one requesting sensitive details, hang up. Contact the organisation directly using a verified contact number.
Avoid Sharing Sensitive Information: Never give out passwords, account numbers, or other private information over an automated call. Legitimate organisations don’t ask for such details this way.
Verify the Caller: If in doubt, hang up and call the organisation on an official number to confirm whether the request is genuine.
Use Call Blocking Apps: Many mobile providers and apps offer tools to block known scam numbers, reducing your exposure to scam calls.
By understanding how IVR scams work and practising caution, you can better protect yourself against these threats. Be alert to unexpected requests for personal details, and remember that legitimate organisations will not pressure you to share sensitive information over an automated call.
For more guidance on staying safe and securing your information, get in touch with our expert team at Sota. We’re here to help you understand and enhance your protection against evolving cyber threats. Get in touch with Sota.