IT Support

Tiered IT support with options for every need

Our IT support managed services will support you, and your modern workplace. Access our technical team around the clock to resolve your IT problems rapidly and efficiently.  Ensure availability of your environment and devices with proactive management and monitoring.

Because not all requirements are the same, we offer a unique tiered service with options to cover different support scenarios and budgets. SotaSupport can be a complete outsourced support solution, or an indirect service tailored to the needs of an existing IT department.

Experience the highest standards of 24/7 managed IT support in Kent and beyond with our global service desk – and if you need scheduled on-site support we can provide dedicated resources to augment your team, or help with special projects.

End user

IT support

Global service desk



systems monitoring


patching program

IT department


Dedicated IT resource


On-boarding Process

  • Sales Engagement
  • Introductory Meeting with IT Sales Consultant
  • Technical Checks & Review
  • Services & Solutions Options Presented
  • Proposed Services
  • IT Proposal Submitted/Approved
  • Contracts Agreed
  • On-boarding Date Confirmed
  • Information Request & Assessment
  • Incumbent Engagement & Information Request
  • Remote & Onsite Survey
  • Risk Assessmet & Backup Checks
  • Technical & Documentation
  • Monitoring and Backup Agents Deployed
  • Infrastructure & Configurations Added to Knowledge Base
  • Annual Health Assessments & Service Reviews

How do you gain the edge?

How do you gain the edge?

Make us your IT partner

Choose Sota for IT managed services, and dynamic, cyber-resilient, cloud solutions

Benefit from success

Reach your goals and exceed expectations with our professional services

Transform your business

Transition to the modern workplace and gain the edge with digital transformation

Our Clients

Customers who have partnered with us, benefited from success, and transformed their business

News and updates News

Our Partners

Business partnerships and IT industry accreditations

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