IT Support

Tiered IT support with options for every need

Our IT support managed services will support you, and your modern workplace. Access our technical team around the clock to resolve your IT problems rapidly and efficiently.  Ensure availability of your environment and devices with proactive management and monitoring. Because not all requirements are the same, we offer a unique tiered service with options to cover different support scenarios and budgets. SotaSupport can be a complete outsourced support solution, or an indirect service tailored to the needs of an existing IT department.

Experience the highest standards of 24/7 managed IT support with our global service desk, and if you need on-site support on a scheduled basis we can provide dedicated IT resource to augment your team or assist with special projects.

 

 

End user

IT support

Global service desk

24/7

Proactive

systems monitoring

Managed

patching program

IT department

support

Dedicated IT resource

on-site

IT Support On-boarding Process

  • Introductory meeting with IT Sales Consultant
  • Technical checks & review
  • Services & solutions options presented
  • IT proposal submitted
  • Client approval
  • Contracts agreed
  • Incumbent Engagement & Information request
  • Onsite on-boarding project
  • Site Survey & Risk Assessment
  • Monitoring & backup agents deployed
  • Infrastructure & Configurations added to Knowledge Base
  • Monthly reports & Quarterly reviews

How do you gain the edge?

How do you gain the edge?

Make us your IT partner

Choose Sota for IT managed services, and dynamic, cyber-resilient, cloud solutions

Benefit from success

Reach your goals and exceed expectations with our professional services

Transform your business

Transition to the modern workplace and gain the edge with digital transformation

Our Clients

Customers who have partnered with us, benefited from success, and transformed their business

News and updates News

Our Partners

Business partnerships and IT industry accreditations

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