Underwriting a New Era of IT Transformation
Client: BIBA Medical
30 Years of IT Support in Kent
24/7 Service Desk
Kent Data Centre
Based and founded in Kent, Sota has spent over 30 years at the cutting edge of IT services and IT support in Kent. We provide a truly local service to businesses and institutions across the county, delivering IT solutions that match their size and ambition.
Sota provides a range of IT services in Kent for businesses looking to gain a competitive advantage. From 24/7 IT support to managed internet and VoIP services, we’ll help you to utilise your IT more effectively, and transition to a more modern workplace.
Our Managed Services
A complete solution for digital transformation
Local support for local businesses
Based in Sittingbourne, Sota has been providing IT services in Kent for almost 35 years. From our early days providing business accounting software, Sota has always pushed the boundaries. We opened our first commercial-grade data centre in 2004, and became an independent network operator in 2009, building our own regional fibre-optic network.
Our data centres in the secure Kent Science Park campus now provide IT managed services to more than 500 businesses and 10,000 users in Kent and across the country. With modern and cost-effective solutions, we’ve helped some of Kent’s most recognisable brands level up their IT, from Shepherd Neame to the Kent and East Sussex Railway.
What’s included in our IT support in Kent?
Our IT support services include:
- 24/7 service desk with SLA-backed response times
- Proactive monitoring of servers, endpoints, and networks
- Patch management and security updates
- User support for hardware, software, and cloud systems
- Onsite and remote support options
- Strategic IT planning and account management
Providing IT support in Kent
Sota specialises in IT support that elevates your business. Serving some of Kent’s most recognisable businesses and institutions, Sota combines local and responsive IT support in Kent with world class IT infrastructure.
We support organisations in towns across Kent, including:
- Maidstone
- Canterbury
- Ashford
- Sittingbourne
- Tunbridge Wells
- Medway
- Dover
- Thanet
By working with Sota, you’ll gain the benefits of 24/7 IT support with the trust and responsiveness of a local firm. Our experienced and dedicated staff have worked across a range of sectors, and have the tools to solve any issue.
Our Kent IT support helpdesk is there to address any issue, while our proactive monitoring and management stops many problems at source. No matter what you need or when you need it, Sota is here to help.
Driving business transformation
Sota prides itself on delivering IT support and solutions that transform businesses, and allow them to harness the power of modern technology. Rather than simply supporting ageing hardware, we’ll let you know when new solutions could provide cost and efficiency benefits.
Not every project needs to be a transformation or transition, however. We pride ourselves on getting to know our clients, and working with them to find the ideal solution. Whether it’s simple IT support or multiple managed services, our proposals are designed to suit your needs.
Our ability to deliver IT support alongside a full range of IT services in Kent is unparalleled. Read our case studies to learn more about our approach to projects, and how our innovative, efficient and cost-effective IT solutions have empowered Kent businesses to grow and thrive.
A complete IT solution
Where most IT providers focus on individual services, Sota offers a complete Kent IT solution. By partnering with your business, we’ll help you to identify and fulfil your IT requirements, with a full consideration of your present and future needs.
We pride ourselves on building close relationships with our clients, and building success into every business’s investment. Our approach is consultative, and our scalable solutions ensure you only pay for what you need, when you need it.
Unparalleled expertise
With more than 30 years of experience providing IT services in Kent, our expertise is unmatched. Our dedicated technical teams work tirelessly to oversee every aspect of resourcing and service delivery, while our sales and finance teams ensure you’re kept informed and up-to-date.
Our commitment to technical excellence is reflected in our certifications. Sota is a Microsoft Solutions partner, reaching the highest standards for data centres and cloud productivity. We are also a Crown Commercial Services Provider, and are qualified to accredit ISO-27001 and provide Cyber Essentials and Cyber Essentials Plus assessments.
How our IT Support in Kent works
Our IT support in Kent typically involves a five stage process:
1. Initial assessment of your IT environment
We’ll work with you to assess your existing IT environment, building an understanding of your IT estate across locations, and how it supports your daily business activities.
2. Onboarding and documentation
By working together with a consistent point of contact at Sota, we’ll help to provide support and documentation to assist with common questions, and get the most out of our expertise.
3. Deployment of monitoring tools
We’ll work with you to deploy tools that will help to monitor your IT systems and software, helping us to provide proactive support, and prevent issues before they occur.
4. Ongoing support and optimisation
We’ll provide ongoing monitoring and support, regularly checking in to ensure your systems remain optimised through regular updates and maintenance where needed.
5. Regular reviews and reporting
We aim to be fully transparent about our work, with comprehensive reporting and regular reviews to ensure you are happy, and getting the most out of your IT support investment.
Transformative success
Learn how our range of IT services in Kent have helped local businesses thrive
View allIT Support in Kent FAQs
What does Sota’s IT support in Kent include?
IT support from Sota includes a 24/7 service desk, proactive monitoring of your IT systems, user support for hardware and software, patch management, and ongoing infrastructure management. Services can be delivered as fully managed IT support or as an extension of an in-house IT team, depending on your requirements.
How does your IT support help improve business performance?
Sota’s IT support combines reactive support with proactive monitoring and strategic guidance. This helps reduce downtime, improve system performance, and identify opportunities to modernise infrastructure, leading to increased efficiency and cost control.
What types of businesses do you support?
Sota supports a wide range of organisations, from small businesses to large enterprises. Current clients span multiple sectors, and include over 500 organisations and more than 10,000 users across Kent and the South East.
Can you support both cloud and on-premise IT systems?
Yes. Sota supports both cloud-based and on-premise infrastructure, including hybrid environments. This includes support for hosted platforms, business applications, network infrastructure, and modern workplace systems.
Do you provide 24/7 IT support?
Yes. Sota provides a 24/7 IT support service desk to ensure issues are resolved quickly at any time of day. This is supported by proactive monitoring systems that identify and resolve many problems before they impact users.
Where is your IT infrastructure based?
Sota operates from our own secure data centres located at Kent Science Park in Sittingbourne. From this location, Sota delivers IT support and managed services to organisations across Kent and the South East.
Our Partners
Business partnerships and IT industry accreditations
