IT Department Support

Tailored support for internal IT resources

Your IT department is responsible for maintaining a reliable modern workplace for your community of end-users. Your platforms, infrastructure, and complex estate of devices, must operate continuously and seamlessly to meet their needs at all times.  The demands of patch management, system monitoring, and end-user support can sometimes be overwhelming even for a well-resourced IT department.

SotaSupport sets the standard for managed IT support in Kent and further afield, with a unique indirect option tailored to work with, and supplement, your internal IT department. Patch management and system monitoring releases resources to focus on other IT tasks. To enable you to concentrate on providing a first-class experience for your end users, our service desk is available 24/7 providing  your team with direct access to an additional tier of technical capability.

Back to IT Support

Supplementary support

for internal IT

Global service desk



system monitoring


patching program


service levels

Service metrics

and reporting

Our Managed Services

A complete solution for digital transformation

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