Global Service Desk

Around the clock IT support for the modern workplace

Our 24/7 global service desk guarantees maximum uptime and availability for your modern workplace. We provide you with direct access to support engineers around the clock, so if you are a 24/7 business which never stops, or a global operation working across international time-zones, an immediate response to technical issues means that you can keep working.

Our UK-based global service desk is resourced by engineers working a 24/7 shift system to ensure that support calls can be logged and processed at any time. This includes overnight, public holidays, and across international time zones. You will always receive high quality support because our engineers are in-house, and we never outsource critical support to unconnected third parties. When you need an immediate response to IT problems, issues, or outages, our 24/7 global service desk is always open.

Benefit from around the clock IT support by subscribing to a SotaSupport managed IT support service with 24/7 service built in. SotaSupport sets the standard for managed IT support, with tiered service levels and unique ‘direct’ and ‘indirect’ options. SotaSupport Essentials, Pro and Pro+ can be a fully outsourced managed IT support solution, or a service in partnership with existing internal IT resources.

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Global

technical support

IT support

services 24/7

Guaranteed

service levels

Sota engineers

no third parties

Included with

Sota-Support Pro / Pro+

Per User

subscription model

Our Managed Services

A complete solution for digital transformation

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