Tiered IT support with options for every need

Our IT support managed services will support you, and your modern workplace. Access our technical team around the clock to resolve your IT problems rapidly and efficiently. Ensure availability of your environment and devices with proactive management and monitoring.

Because not all requirements are the same, we offer a unique tiered service with options to cover different support scenarios and budgets. SotaSupport can be a complete outsourced support solution, or an indirect service tailored to the needs of an existing IT department.

Experience the highest standards of 24/7 managed IT support in Kent and beyond with our global service desk – and if you need scheduled on-site support we can provide dedicated resources to augment your team, or help with special projects.

End user

IT support

Global service desk

24/7

Proactive

systems monitoring

Managed

patching program

IT department

support

Dedicated IT resource

on-site

Managed IT Support

IT Department Support

Global Service Desk

Dedicated Support

On-boarding Process

Sales Engagement
Introductory Meeting with IT Sales Consultant
Technical Checks & Review
Services & Solutions Options Presented

Proposed Services
IT Proposal Submitted/Approved
Contracts Agreed
On-boarding Date Confirmed

Information Request & Assessment
Incumbent Engagement & Information Request
Remote & Onsite Survey
Risk Assessmet & Backup Checks

Technical & Documentation
Monitoring and Backup Agents Deployed
Infrastructure & Configurations Added to Knowledge Base
Annual Health Assessments & Service Reviews

How do you gain the edge?

Make us your IT partner

Choose Sota for IT managed services, and dynamic, cyber-resilient, cloud solutions

Benefit from success

Reach your goals and exceed expectations with our professional services

Transform your business

Transition to the modern workplace and gain the edge with digital transformation

RBLI has benefitted from Sota’s services, which have significantly increased speed, and improved productivity for our 260 staff users. The success of the initial connectivity project lead to the implementation of a full business continuity solution.

Royal British Legion Industries

Charity, Not for Profit

Having Sota’s well-qualified and experienced full time team of IT professionals has resulted in a seamless migration to SotaCloud. Our systems are now elegant and integrated, whilst being highly resilient, available, compliant and secure.

Olympic Glass

Manufacturing & Engineering

Reliable, knowledgeable and prompt to respond, we’ve created a great working relationship with Sota from our Account Manager to the service desk team, they work with us to ensure our IT systems work as they should while remaining secure.

Abbott Construction

Construction

Sota’s highly qualified and experienced infrastructure consultants and engineers carried out a resilient, high availability cloud solution seamlessly.

Waterco Europe

Manufacturing, Engineering

During the COVID-19 lockdown, RSBC migrated to SotaCloud, and we had no issues. Sota's engineers are friendly and helpful, and this reinforces my confidence in our partnership. Congratulations to a great team.

Royal Society for Blind Children

Charity, Not for Profit

Our relationship is founded on trust, and a shared commitment to IT excellence. We have gone from a start-up business to a global entity, and as our needs have changed, Sota has adapted with us.

Ascot Group

Financial Services