ICT services for South East Schools
Client: Coastal Academies Trust
Coastal Academies, a school trust in South East England, decided to work with Sota following a review of their internal IT services. Sota implemented IT department support to ensure that their IT was reliable, agile, and never understaffed. The Trust now benefits from having the ability to escalate IT issues, meaning that no problem is ever left unresolved – and with a reliable IT department, students’ learning will never be compromised.
Coastal Academies is a multi-academy trust comprising five large schools (both primary and secondary) in South East England. The trust has a steadfast commitment to achieving the best learning experience for children by working together. As such, a modern approach to IT was perceived as critical to ensuring the highest quality education possible for students.
Following the departure of Dane Court and King Ethelbert’s shared IT Manager, the trust decided to reassess how it could best improve IT services at its schools. They realised that better IT support could be delivered by an experienced provider instead of internal dependence, allowing the trust to focus on learning, and not have to worry about IT problems.
Thankfully, the trust had already engaged Sota for some work at one of their schools, Hartsdown Academy. This school was already benefiting from a reliable, experienced IT Managed Service Provider, and Coastal Academies realised that this could be extended to other schools under their care.
After the initial introduction with Sota, the trust quickly opted to take on Dedicated Sota engineers and infrastructure consultants, who have since become a vital part of their everyday operations.
“They work with us as a partner, offering options and guiding, allowing us to make the best decisions to enhance the education of all our students,” says the Chief Finance Officer at Coastal Academies Trust.
With Sota’s on-site technicians always available, IT Department Support issues in the classroom can now be quickly resolved, helping teachers get equipment up and running without any delay to classroom time. Sota’s service for Coastal Academies includes:
- IT department support (SotaSupport);
- Safeguarding and security (SotaProtect);
- Remote monitoring.
Having reliable and agile IT Services is key to a positive and fulfilling learning experience, and is helping to improve outcomes for students. The trust also benefits from the availability of wider Sota capability services, meaning that the onsite team can escalate issues up to infrastructure consultants if there is ever a problem that requires particular attention.
Since starting our work with Coastal Academies, Sota has embarked on a programme of stabilising and improving the existing IT Infrastructure to make it more reliable and performant. Over the term of the contract, the trust plans to outsource more of its schools to Sota – continuing the journey towards transforming their systems, and removing the burden of everyday IT issues.
Head teacher at Dane Court
“Sota provide a professional, responsive and reliable service. The team fully understands our requirements, and always offers excellent advice. ‘Everyday problems’ are resolved quickly, and they ensure that our systems are secure and function efficiently.
“In a short period of time, the technicians have developed an in-depth understanding of the school’s needs, and built professional relationships with our teachers and support team. Now the school has a reliable IT department, so children’s learning will never be compromised”.
Sota’s strategic direction and support has resulted in an intelligent business continuity strategy, and their dedicated team always take a hands-on approach to every individual project, offering fantastic support from start to finish.
Our relationship is founded on trust, and a shared commitment to IT excellence. We have gone from a start-up business to a global entity, and as our needs have changed, Sota has adapted with us.
We were impressed with the fast installation of our infrastructure. The seamless changeover resulted in the most efficient IT upgrade that we have ever had.
Creative & Media
RBLI has benefitted from Sota’s services, which have significantly increased speed, and improved productivity for our 260 staff users. The success of the initial connectivity project lead to the implementation of a full business continuity solution.
Charity, Not for Profit
During the COVID-19 lockdown, RSBC migrated to SotaCloud, and we had no issues. Sota's engineers are friendly and helpful, and this reinforces my confidence in our partnership. Congratulations to a great team.
Charity, Not for Profit
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