OVERVIEW

Gullands Solicitors operates in a fast-paced business environment that needs efficient and reliable IT infrastructure. They required a Managed Service Desk solution that can provide remote, onsite, and 24/7 support services with a rapid response time and strict Service Level Agreements (SLA). To meet these needs, Gullands entered into an agreement with Sota, a trusted IT service provider that offers reliable and efficient support services to organisations of all sizes.

BACKGROUND

Located in Kent, Gullands is a long-standing law firm with a legacy of over 100 years. Over the years, the firm has expanded its offerings to encompass a wide range of legal services. These include both personal and commercial services, covering various facets of commercial and corporate law.

CHALLENGE

Gullands decided to move to an external IT provider and given the critical reliance on technology for their business operations, there was no room for compromise.
Gullands required an IT partner that had the ability to support and manage the current environment and provide trusted advice for robust, flexible, reliable and secure infrastructure for the years ahead.

SOLUTION

After the initial engagement, Sota were appointed and now Gullands benefits from a fully outsourced, dedicated Service Desk with experienced engineers who provide proactive and flexible support services to ensure minimal disruption or downtime. With SotaSupport Pro+ as their chosen support model, they enjoy round-the-clock assistance, the quickest response times, and seamless collaboration with third-party entities. Sota also assigns a dedicated Account Manager to Gullands to act as a trusted advisor, keeping them up to date with the latest technology improvements that could benefit their business, both operationally and budget-wise.

These levels of support provide enhanced IT support services, ensuring that all of Gullands’ IT systems are operating optimally. The Managed Service Desk provided by Sota ensures that Gullands’ entire IT estate is fully managed and proactively monitored. Additionally, they benefit from SotaProtect Essentials and Cyber Essentials certification, helping to reduce risks, defeat cyber threats, and protect their business. This provides them with a comprehensive solution for cyber resilience.

RESULT

Having a Managed Service Desk provided by Sota has been a significant benefit to Gullands, enabling them to increase efficiency and productivity via the fully managed proactive Service Desk, supporting the entire IT estate. The 24/7 support services provided by Sota ensure that any unscheduled IT problem is resolved promptly with minimal disruption to the business operations. According to Paul Mannering, Business Manager at Gullands, “The partnership with our IT service provider and the implementation of the SotaSupport PRO+, SotaProtect Essentials managed cyber security service aligned with Cyber Essentials has provided us with peace of mind knowing that our IT infrastructure is secure and efficient.”
In conclusion, the services provided have enabled Gullands to focus on their core business without worrying about the technical issues, improving their productivity and efficiency.