Every business and organisation needs a reliable IT infrastructure, but in the real world of technology there is always scope for unscheduled problems. The impact of an IT problem can vary from major business interruption to a frustrated individual unable to work. Whatever the scope and impact, end-users expect problems to be professionally managed and quickly resolved. This is best achieved via the professional framework of a managed Service Desk.
SotaCOVER support agreements provide cost-effective and flexible access to Sota's experienced team of qualified engineers for unscheduled problem resolution and incident management. Smaller organisations benefit from access to professional Service Desk resources which cannot be justified in house, and larger organisations benefit from the reduced costs and increased efficiency of an outsourced Service Desk. SotaCOVER can be applied across your entire IT estate, or to specific technical components on a modular basis, including servers, desktops and communications equipment.
