Thanet, Kent

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An ICT Technician is needed to join our brilliant team at Sota, a market-leading IT solutions provider. It will be based at customer premises, 5 days per week (School hours). You’ll be the primary contact for all their IT needs, their trusted technical partner. You’ll also form part of a small team providing support service to a number of other schools in the area and be required to work closely and support your colleagues located in these other schools.

We’d love to hear from you if you have excellent technical and communication skills, a can-do attitude, are a natural with customers and committed to delivering an outstanding service. Proficient with Windows, Google Workspace, Apple, Networking, Safeguarding tools and a wide range of other technologies typically found in an Education environment (up to 3^rd line services.)

A bonus if you have worked in a school/education setting before! This is an exciting opportunity to join one of the UK’s leading independent providers of professional IT managed services with over 30 years of experience providing IT solutions to numerous businesses across the UK, public and private sectors. An IT company that will invest in you, build your skills, and offer externally recognised qualifications.

Your responsibilities

• You’ll be the assigned customers central point of contact, their trusted technical partner
• Creating and maintaining strong relationships with staff at all levels within our customers organisation
• You’ll act as a lead contact for other onsite IT school support
• You’ll resolve all IT issues in an efficient and timely manner
• You’ll continuously develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services
• You’re on hand to resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
• Network administration/troubleshooting
• You’ll be responsible for implementing and managing the school’s Safeguarding policies and procedures on their chosen platform
• You’ll be responsible for managing and maintaining the school’s cyber security systems
• You’ll assist with the management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required

You’ll act as the point of escalation for your assigned customer, resolving any problems swiftly and effectively.

Experience and knowledge

• You can demonstrate abilities in the support and installation of a variety of IT and have extensive knowledge and practical experience of the following:
• Project Management skills
• Microsoft Desktop and Office Systems
• Google Workspace and Chromebooks
• Apple iPad and Mac Support, in addition Apple School Manager and Jamf School.
• Microsoft Server and Virtualisation Technologies
• Active Directory Security and Administration, GPO
• Working knowledge of TCP/IP, DNS, DHCP
• Support of hardware, printers, desktops, servers, projectors and interactive screens
• Email, Antivirus and Backup software
• Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls and routers
• Mobile devices/phones
• SIMS, PaperCut and Paxton

About you

• You have a passion for IT and embrace challenges as opportunities
• You put the customer at the heart of everything you do. Have excellent communication skills, both verbal and written and strong interpersonal skills
• You own your decisions, effectively manage priorities in a fast-paced environment to identify growth opportunities and drive business and customer success
• You’re authentic, a strong team player, and capable of working independently with initiative.
• You take the time to understand your customers’ needs and excel at problem-solving to ensure the best solutions are delivered
• You have a strong sense of service quality and customer service

About us

Sota is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services, and supply chain management for small, medium and large enterprises, public sector, Education and other diverse market sectors. Established for over 30 years, the company’s facilities include two data centres, a disaster recovery suite, and a network operations centre, all located in a highly secure twenty-five-acre campus in Kent.  Sota has a record of sustained growth and is currently experiencing further rapid expansion.  Sota is predominantly focused on Microsoft technologies, as well as being an industry-leading provider of Routers, Switches, Firewalls and Wireless Technologies, Printers, Desktops and Servers, Telephony and Connectivity services.

Benefits

• 28 days holiday (including bank holidays), additional 1 day every 1^st January (max 33 days)
• Life Assurance
• Virtual GP services
• Pension
• Death in service

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Note: This role will be permanently based on customer premises but may require additional travel from time to time so you must have a current driving licence and access to your own vehicle. Sota Solutions values diversity and operates a fair recruitment process free of discrimination.  Due to the nature of this role, candidates will be required to pass Enhanced DBS check.